Frequently asked questions

What are the costs of your service and how do you charge?

We charge 20% (excl GST) of the nightly rate, after the channel fee (from AirBnB / Booking.com, etc) and any cleaning fee which the guest pay. The total payout is paid to Sunflower Property and then we pay you your share, via direct deposit, on a monthly basis.

What type of properties do you host?

There is demand for all types of property. Some are best suited to workers and some to holiday makers. It just depends on the location and type of property. The property needs to be fully furnished and self-contained. Our portfolio ranges from a one bedroom apartment to a five bedroomed house. Providing the place is of good quality and well maintained, then please contact us.

Can I come and stay in the property?

Yes. You can book any available dates, for your own use. Just bear in mind that this will decrease your income. During and after your stay, you will be responsible for all cleaning costs and any other costs pertaining to your stay.

Who pays for the extras?

All the extras like Soap, Body Wash, Shampoo, Conditioner, Washing Powder, Dishwashing liquid and tablets, Rubbish bags, Tea, Coffee (instant and capsules) Sugar, Milk, Kitchen Roll, Salt, Peter, Toilet Rolls, etc will be covered by Sunflower Property.

What about the linen?

Each property owner will need to buy three sets of linen and towels per guest. These will be 100% white and 100% cotton. Pillow and mattress covers also need to be provided. Depending on your location, beach towels may also be required. I have a supplier of good quality linen at a very reasonable rate, so can acquire this for you.

What happens if a guest damages my property?

We recommend that all property owners obtain Short Term Rental insurance. Hosting Channels such as AirBnB have their own guarantee, protecting hosts up to $1,000,000. However, your own insurance will be more comprehensive and usually only amounts to a few hundred dollars. It is worth the peace of mind. Over the last five years, managing several properties, any damages have been relatively minor.

Will my property be cleaned for each guest?

Yes. Our cleaning partners are great cleaners and trustworthy. If you already have a cleaner, that is OK as we are happy to work with them.

What about guest communications, reviews and feedback?

We manage all guest communications from time of booking until after their stay. There are a minimum of seven communications per visit. We are always here to answer any enquiries a guest may have.

How do I get started?

Please call me on 1300 062 288 or fill out the short form to ask as many questions as you like. You will not get a ‘sales pitch’!  Looking forward to speaking to you.