Services

First impressions matter, so that your property stands out from the masses.

How your property looks, directly effects your income. Not only are all the essentials of modern-day life required, but they need to look the part and be in keeping with the age, location and style of your property.

Spend money up front on professional styling and your investment will be rewarded.

Armed with the latest industry data, we will go through everything required for your property, ensuring your target audiences requirements are met. This will differ for every property, depending on its location and size.

Provide all the customers requirements and they will be impressed and contented.

Knowing all the hundreds of tips and tricks to gain a high search engine ranking, ensures your property is seen first.

This is where the quality photography, carefully chosen words and industry knowledge combine to give you an accurate and prominent on-line presence.

The use of dynamic pricing software also ensures the correct price point.

Utilising all the main search engines used to book accommodation in Australia, increases the number of potential bookings.

While AirBnB is the main site used in Australia; Booking.com, Stayz (HomeAway), VRBO, Expedia, etc, also play a significant part. By using master software, all sites and calendars are regularly updated, to ensure a smooth operation.

Every guest wants and deserves to feel special.

This is achieved with a professional approach from the outset. Regular timely communications, both proactive and reactive, reassure the guests of a quality experience.

Additional unexpected gifts add to the sense of excitement. All guests are also provided with a comprehensive house and tourist manual, to help them settle in quickly.

Attention to detail, throughout every step of the process, is paramount. This is where all the hard work in setting up the property and our on-line presence come together.

When all the guests’ needs are met in a timely manner, quality is assured. This translates to wonderful reviews and returning guests.

Being constantly available to guests, if they do have any questions or concerns, these are addressed straight away. While the vast majority of details are seen to, in advance, inevitably some issues will occasionally arise. It is by going above and beyond, that guests know you care.

The customer is always right and nothing is too much trouble.

Only excellent reviews lead to above average star ratings, higher positioning on the channel host sites (AirBnB, etc), returning customers, more bookings, high occupancy rates and higher income.

Reviews for most sites are two-way, meaning we review them as a guest after each stay.

Responses to on-line reviews are also regularly managed, ensuring effective communication.

Especially in today’s Covid era, cleaning is essential. Professional cleaning partners are used for all our properties.

The linen is also professionally cleaned, at a high temperature, to make sure our white linen and towels remain white. Cleaning at high temperatures and with a small amount of bleach will kill off any viruses present.

We provide many basic requirements to ensure a great stay. Have you ever stayed somewhere, started to prepare a meal, then realised you have not brought any olive oil? We think ahead to make sure these details are covered. Every property has a locked cupboard that contains all the regularly used items, for the cleaners to easily access and replenish stock.

After every stay, we provide constructive feedback to all guests. If anyone does not follow the house rules, it is important to let the next potential host know. 99% of guests do the right thing and receive positive reviews. There are just a few that feel they can get away with it. This is when we step in to make sure their behaviour is not repeated. By working together, our industry can keep standards high.

After the completion of everything above, we simply start again, for the next guest. There is a lot of detail involved, but get it right, from the word go and good outcomes are obtained.

Guests receive a great experience and property owners receive an impressive income. This is very much a team effort and we look forward to working with you, to attain success.